Half Human Subscription Services
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HALF HUMAN SUBSCRIPTION SERVICES

    Your Half Human subscription is completely flexible and you can subscribe to any of our Half Human supplements.

    You can also skip deliveries, update addresses, cancel, pause or a host of other actions with your subscription at any time. More importantly without any penalties.

    Most of these can be performed in the 'Manage Subscriptions' section of your account on the Half Human website but instructions for the most common actions are below:

    CREATING YOUR SUBSCRIPTION

    Creating a Half Human subscription is really simple.
    First, visit any Half Human supplement product page. Then:
    1. Choose the frequency after selecting your product, make sure you have subscribe selected
    2. Choose the quantity and/or the flavour you would like
    3. Select the frequency from the 'deliver every' section
    4. Finally, click the add to cart button to add to your basket
    5. Finish adding what you want to your basket and checkout (be sure to create an account it will make tracking and updating your order much easier)

    CREATING YOUR ACCOUNT

    To manage your subscriptions, you need to have an account with us to access them from. To create an account:

    1. Click “My Account” in the top right of your desktop, or in the hamburger menu on mobile
    2. Enter your name and the email address you used to create the subscription, choose a password and click black "Create" button
    3. You will be taken you to your account page

    GETTING TO THE MANAGE SUBSCRIPTION PAGE

    To get to your Manage Subscription page:

    1. Log into your account page, which you can access by clicking “My Account” in the footer menu 
    2. If you don't have an account follow the 'Creating an account' instructions above

    CHANGING THE FREQUENCY OF YOUR ORDERS

    You can change how often you want your subscriptions to be delivered at any time.

    1. Click 'Delivery' under Manage Subscription on your account page
    2. Click 'Change delivery schedule' update to preferred intervals
    3. Click 'Save'

    ADDING A NEW PRODUCT TO AN EXISTING ORDER

    1. login to your Half Human account, or create one if you don't already have one.
    2. Click 'Manage Subscription Delivery'
    3. Click 'Add Product' Select the product you would like to add and the quantity you wish to receive
    4. Select your preferred delivery schedule from the drop down (Select the same delivery interval as current subscription to avoid creating two separate orders)

    The 'Next Shipment' will automatically sync with your current subscription. Changing this date will create two separate orders. You can cancel this from the 'Manage Subscription Delivery' page. 

    PAUSING YOUR SUBSCRIPTION 

    You can pause your subscription from Half Human at any time by choosing to 'skip shipments' in the 'Manage Subscription Delivery' page.

    1. On your main account page select 'Manage Subscription Delivery'
    2. Click 'Delivery Schedule'
    3. Skip the subscription dates you want skip

    UPDATING YOUR ADDRESS

    1. login to your Half Human account
    2. On your main account page select 'View Addresses'
    3. Edit your current address or add a new one
    4. Check the 'Set as default address' option to make the new or edited address your default delivery address
    5. Click the blue 'Manage' button, and select the 'Update Address' option and your orders will be sent to this address from now on

    UPDATING YUOR CARD DETAILS

    If your credit or debit card information changes you will need to update it in your account or your future orders won't be able to be dispatched.

    1. Login to your Half Human account
    2. Visit the 'Manage Subscription Delivery' page
    3. Click 'Billing information' Under your current card on file click edit
    4. Input the new card details and click save (this card will be charged for future subscription purchases)

    DISPATCHING YOUR NEXT ORDER IMMEDIATELY 

    Sometimes you use up more than you were anticipating. To have your subscription shipped ASAP:

    1. Login to your Half Human account
    2. On your main account page select 'Manage Subscription Delivery'
    3. Click 'Delivery Schedule'
    4. Click 'Edit' on the relevant subscription Under 'Next Shipment' change to the date you want your order to be shipped on (Selecting this option will change your future shipping dates to correspond with your new order) 

    UPCOMING ORDERS

    1. Login to your Half Human account
    2. On your main account page select 'Manage Subscription Delivery'
    3. Click 'Delivery Schedule'

    ADDING A DISCOUNT CODE TO A CURRENT SUBSCRIPTION

    1. Login to your Half Human account
    2. Visit the 'Manage Subscription Delivery' page
    3. Click 'Apply Discount Code'
    4. Enter valid discount code and click save

    CANCELLING YOUR SUBSCRIPTION

    1. Login to your Half Human account
    2. Visit the 'Manage Subscription Delivery' page
    3. Click 'Cancel' next to each product on your subscription
    4. Tell us why you’re cancelling
    5. Click 'Cancel Subscription'.

    You can reactivate your subscription anytime from this same page.

    FURTHER HELP

    If you have any further questions or need any more help, email us at support @ wearehalfhuman.com and we'll be happy to help.